Shipping Information

Shipping Information

At Fleoza we are proud to offer our customers FREE shipping on all orders!

Order Processing Times

Please allow 1-3 business days to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is currently in transit to your address. During peak times and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

The estimated delivery time depends on your location after your order has been dispatched. Please see the estimated delivery time below:

🇺🇸 United States: 7-10 business days

Please note that during peak times and holidays, shipping carriers may experience delays outside of our control.

Order Changes and Accurate Shipping Details

It is the responsibility of the customer to ensure that shipping details are accurate and complete at checkout. Incomplete or inaccurate details may result in delayed processing or order cancellation. For system-detected address issues, our support team will email you within 3 business days. If we do not receive a response within this time, we reserve the right to cancel your order.

If you notice an error in your shipping details, please email us at hello@fleoza.com within 24 hours of placing your order. We will do our best to accommodate changes but cannot guarantee modifications after this time.

Delayed Delivery

At Fleoza, we understand that receiving your order in a timely manner is important, and we strive to ship all orders as quickly as possible. However, delays may occur due to circumstances outside of our control, such as severe weather conditions or transportation disruptions. We will notify you as soon as possible if any issues arise that may cause a delay.

Fleoza is not liable for delays caused by external factors beyond our control and cannot guarantee an exact delivery date. We will always do our best to keep you updated and provide assistance where we can.

Lost or Stolen Packages

Once we hand your package to our courier, it is outside of our control. If your package is lost or stolen, please contact us at hello@fleoza.com and we will do our best to assist you. We recommend also reaching out to the courier directly to file a claim. Fleoza is not responsible for lost or stolen packages, but we will do everything we can to help resolve the issue. If the package is not found, we may offer a replacement depending on the situation.

Shipping Policy Changes

Fleoza reserves the right to modify this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version before making a purchase. By purchasing Fleoza products, customers indicate their acceptance of this Shipping Policy including any modifications made to it. If you have any questions, please contact us at hello@fleoza.com.